Frequently Asked Questions
Everything you need to know about your 686 gear.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return window for unworn items in their original packaging with tags attached. Please note that certain clearance items may be final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.
How should I care for my technical outerwear?
To maintain waterproofing, we recommend machine washing on a cold, gentle cycle with technical-specific detergent and tumble drying on low heat to reactivate the DWR coating.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Shop Pay.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring your chest, waist, and inseam to compare against our fit charts for the best experience.